Table of Contents - 6 1. Policy, People, and the New Professional: An Introduction - 8 PART I POLICY - 18 2. The Rise of Contractualisation in Public Services - 20 3. Evidence-Based Policy: From Answer to Question - 35 4. Societal Neurosis in Health Care - 49 5. When Ideologies Bounce Back: The Problematic Translation of Post-Multicultural Ideologies and Policies into Professional Practices - 65 PART II PEOPLE - 80 6. Safe Neighbourhoods - 82 7. When Diversity Matters - 98 8. From Residents to Neighbours: The Making of Active Citizens in Antwerp, Belgium - 110 9. Authority, Trust, Knowledge and the Public Good in Disarray - 123 PART III PROFESSIONALS - 136 10. Heroes of Health Care?: Replacing the Medical Profession in the Policy Process in the UK - 138 11. Tensions in Medical Work between Patients’ Interests and Administrative and Organisational Constraints - 153 12. Empowerment of Social Services Professionals: Strategies for Professionalisation and Knowledge Development - 165 13. Professional Management of Professional: Hybrid Organisations and Professional Management in Care and Welfare - 182 About the contributors - 195 References - 198 Index - 218